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JOBTITLE:                SCHEDULING OPERATOR

DEPARTMENT:       COMMUNICATIONS REPORTSTO:          COMMUNICATIONS SUPERVISOR   JOBSUMMARY: TheScheduling Operator is responsible for making a courteous impression onpatients when they call the practice. During work hours, a Scheduling Operatorwill be involved with large amounts of telephone conversations, in which theyassist patients who are contacting the practice. This position is responsiblefor scheduling and organizing of the daily routine for which the staff willoperate by. Not only does the Scheduling Operator answer incoming calls, butthey’re also responsible for correspondence leaving the practice. TheScheduling Operator also sends out letters and reminders to patients aboutfuture appointments.   POSITIONACCOUNTABILITIES: Commitment to perform all job responsibilities in accordance with thephilosophy and mission statement of USA and the Communications Department. Honest,ethical, professional behavior is a condition of employment. Courteously and efficiently answers phones for all doctors and nurses Screens and routes incoming calls Assists patients with scheduling appointments, cancellations, andconfirmations Assists nurses when doctors close the office due to emergencies Enters patient information into the computer Refers patients, doctors, and referring doctor’s offices to USA websiteto complete New Patient Forms Contacts patients via postcards/phone calls concerning reschedulingappointments and provides correspondence as needed Demonstrates familiarity with insurance procedures and checkseligibility when necessary Schedules appointments requested by USA physicians/other referringphysicians, faxes referrals, VDS appointments- Average of 800 calls daily Relieve other Schedulers and Switchboard Operators as needed Adds/Updates Dr/RN Template as needed Keeps Dr/RN preference book updated Keeps and maintains an unattached physician list Alpha and Voice Pages Physicians and staff as well as uses Tiger Textto communicate PHI with physicians Reviews USA website to avoid and correct any errors Performs all other duties as assigned                                                                                                          PHYSICALREQUIREMENTS: Thephysical requirements listed are representative of those that may be faced by aScheduling Operator throughout their scope of employment. To conduct thisposition properly, applicants must be able to complete the following list ofphysical tasks. Reasonable accommodation will be available for thoseindividuals with disabilities, and are not able to complete the followingtasks. Sitting for prolonged periods of time Bending and reaching Specific vision abilities required bythis job include close vision, distance vision, and ability to adjust focus asneeded   QUALIFICATIONS: Minimum of High School Diploma or equivalent  Excellent written and verbal communication skills Previous telephone and scheduling work experience Previous experience in position with significant amount of publicinteraction Proficient in ability to multi-task                 Theabove duties are intended to describe the general nature and level of workperformed. They are not intended to be an exhaustive list of allresponsibilities, duties, and skills required of an employee so classified.     UniversitySurgical Associates is an at will employer . Your employment  with UniversitySurgical Associates is for an indefinite period of time and it is subject totermination by you or University Surgical Associates with or without cause,with or without notice, and at any time