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JOBTITLE:                SWITCHBOARD OPERATOR

DEPARTMENT:       COMMUNICATIONS

REPORTSTO:          COMMUNICATIONS SUPERVISOR

 

 

JOBSUMMARY:

                Courteously and efficientlyoperates the central communications center. This position’s primaryresponsibility is directing the line of communication between the practice andthe patients that require USA’s services. A Switchboard Operator answers allincoming telephone calls and directs them to the proper department. TheOperator may also be responsible for placing outgoing calls from physicians orother healthcare professionals.

 

POSITIONACCOUNTABILITIES:

  • Commitment to perform all job responsibilities in accordance with thephilosophy and mission statement of USA. Honest, ethical, professional behavioris a condition of employment.

  • Answers incoming telephone calls in a courteous and professional mannerand directs them to the proper department

  • Alpha and voice pages physicians and staff

  • Places outgoing calls for medical staff as requested

  • Communicates call schedules and/or changes with answering services

  •   Performs other receptionistduties upon completion of assigned tasks when necessary

  • Rolls/unrolls phones to answering service for USA and VDS aftercompletion of working hours

  • Cancels appointments and makes appropriate staff aware of thecancellations

  • Basic knowledge of software

  • Entering demographics

  • Basic knowledge of insurance

  • Eligibility

  • Assign incoming fax to appropriate schedulers

  • Basic knowledge of Provider Flow

  • Performs all other duties as assigned

 

PHYSICALREQUIREMENTS:

Thephysical requirements listed are representative of those that may be faced by aSwitchboard Operator throughout their scope of employment. To conduct thisposition properly, applicants must be able to complete the following list ofphysical tasks. Reasonable accommodation will be available for thoseindividuals with disabilities, and are not able to complete the followingtasks.

  • Sitting forprolonged periods of time

  • Bendingand reaching

  • Specificvision abilities required by this job include close vision, distance vision,and ability to adjust focus as needed

 

 

QUALIFICATIONS:

  • Minimum of High School Diploma or equivalent

  • One or more years experience in a position where large amounts ofcustomer interaction were required

  • Prefer one or more years of experience as receptionist or switchboardoperator in a healthcare setting

  • Excellent written and verbal communication skills

 

 

Theabove duties are intended to describe the general nature and level of workperformed. They are not intended to be an exhaustive list of allresponsibilities, duties, and skills required of an employee so classified.

 

UniversitySurgical Associates is an at will employer . Your employment  with UniversitySurgical Associates is for an indefinite period of time and it is subject totermination by you or University Surgical Associates with or without cause,with or without notice, and at any time